My notes: "First, put a premium on eliminating unnecessary or low value work. Are there repetitive activities that your team is doing that don’t make a difference, or could be done less often or with less effort? One overloaded manager, for example, got permission from her boss to report her team’s activities on a monthly, instead of weekly, basis. That change gave her team more bandwidth to handle urgent projects. Second, inject more discipline into the prioritization of projects and tasks. Work with your team to identify those few things (and not more than a few) that really do need to be done with speed. And when a new request comes in, make explicit decisions about where it fits in the list of priorities – and if necessary, challenge the assumption that it needs to be done right away."
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